Help Center

Knowmail is an intelligent inbox assistant using artificial intelligence to learn your email communication habits, thereby able to prioritize emails for you by importance. Furthermore, additional features are provided to help you spend less time on email and more on getting things done.

Knowmail supports the following accounts/platforms:
- Knowmail for Outlook supports Microsoft Outlook for Windows 2010 and newer
- Knowmail for Cortana supports work email addresses associated with O365 (Office) business accounts.
- Knowmail mobile supports the above in iOS or Android.
If you have other emails/platforms not yet supported, please sign up through the navigation bar, and we will notify you once additional releases are planned and launched.

No. Knowmail doesn’t currently support multiple accounts.

Once you’ve authorized Knowmail, it scan your mailbox and your email habits. All such data is analyzed by Knowmail’s machine learning algorithm to provide an individual prediction model for each user and is processed daily to maintain ongoing learning and personalization. To learn more, please watch the video in our Products page.

Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised.

Knowmail doesn’t store any e-mail, personal data or passwords. All data is analyzed on the client side, with statistical and anonymized data moved to Knowmail cloud for processing towards Knowmail’s features and predictions. To learn more of the process, watch our Privacy and Security video on our Products page.

No one can see your data as all user’s info is encrypted with only the user able to view it.

Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised.

Knowmail does not move, copy or duplicate emails. All views are built out of pointers that maintain the original emails without any change to categories, flags, folder locations etc

This may be due to either your Knowmail inbox is filtered to show only “urgent” or “important” (and this message doesn’t fall for either) or message is completed and older than 1 month.
- For the first case, you can simply click ON (highlighted when selected) the various message filters which will populate to show entire inbox.
- If it is an older message, you may navigate to the “Done” (or later or mute….) folder where completed message up to a month are displayed, and if it is older, then simply use the search bar and start entering various keywords to find it on-the-fly.

Yes you can! Just press the “Inbox” folder in the Microsoft Outlook navigation tree. Don’t forget, when you are done…click the Knowmail folder or the Knowmail icon in the upper Outlook ribbon to come back to Knowmail’s smart views.

No. Since Knowmail for Outlook does not change the location of your emails, you can continue to use Outlook as usual.

You may filter your emails between “Urgent”, “Important” and the rest by simply clicking on (or off) the type of inbox you wish to view respectively.

In order to see only unread e-mails you can use the top filter and choose the view to show only unread e-mails.

All the messages that were marked as Done/Later/Mute can be found within each respective menu location in the main menu view section.

You may easily reply to an e-mail directly form the e-mail view using our inline reply feature, allowing you to reply to sender, reply to all or forward and simply press send.

Knowmail doesn’t change any of the Outlook rules however Knowmail doesn’t support Outlook categories.

Yes you can! Any action done in Knowmail can be undone using the undo link in the notification area.
This option is available as long as the notification is displayed on the screen.

To update, please download the newest version to enjoy Knowmail or contact us.

Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised.

Currently Knowmail for Cortana supports only work emails associated with O365 (office) business accounts only. Due to the huge interest, personal account support is planned.

Cortana must be enabled (not hidden) to be accessible from the task bar. It will be displayed as the Cortana circle icon and located to the right of the ‘Start’ button on the bottom-left of your screen. If it isn’t visible, check if it is hidden by going to the right-hand side of the task bar, and right click on the notification arrow, navigate to “Cortana”, and select “Show Cortana icon”, at which point the icon will display on bottom left.

You must be signed into Cortana in order to connect to Knowmail or any other skills and features Cortana offers. To sign in, click on the Cortana icon on bottom left of your screen, navigate to the “notebook”, at which point it will offer you to sign in (if you aren’t already). Click the sign in button, and select the email account you’ve previously been signed into. If you never have before, the add your Microsoft associated email and sign in.

Open the Connected Accounts page in Cortana: Notebook > Connected Services > Add a service, select Knowmail and follow the prompts. Click on Cortana home and scroll down to view your experience. Note: initial analysis of your mailbox may take a few hours (depending on your inbox size).

Open Cortana on desktop or mobile > click the microphone and trigger by the statement: “Ask Knowmail to show my urgent emails” > a new window will open allowing you to log in and connect to the reactive experience. An additional 'trigger' statement may be: "Ask Knowmail if I have urgent emails"

- Are you trying to connect with a supported account? (only O365/Office 365 accounts are currently supported). - If your account is supported, then please check that you’ve entered your username and password correctly. - If login details are correct and you still cannot connect, please email support@knowmail.webstickprojects.co.ilwith the issue, along with details on the device, OS and more.

Make sure you are successfully connected by going to connected accounts and checking if the option next to Knowmail is to ‘disconnect’ (hence, you are connected). If you are connected, then go back to Cortana’s home page and refresh it: - Mobile: drag down from top of screen - Desktop: click on Cortana’s Home icon

Knowmail will only display Urgent emails within Cortana based on our intelligent and learning algorithms, as well as messages which are convenient to read within Cortana; meeting invites or emails with attachments may not display. In addition, emails automatically directed to folders per pre-created filters and rules will not display in Cortana. If you’ve received plenty of emails since connecting and are still not seeing any in Cortana, please email support with the issue, along with details on the device, OS and more.

Knowmail will only display your most urgent emails – ones that need your immediate attention. Meeting invites or emails with attachments may not display for the time being yet may be included after your email behavior is further learned.

- In the beginning, you can view/read email, quickly reply, and click to open the email in Outlook web view. - Upcoming features will grant additional benefits and enhance the experience further.

All your emails remain in your inbox, but their state changes from ‘unread’ to ‘read’ once viewed in Cortana.

- Currently, “Reply All” is the only reply action.
- In upcoming versions, you will have the option to Reply or Reply All.

In case you’ve changed your password, or the connection to Knowmail needs to be reestablished, you are required to re-login to Knowmail in Cortana. Follow the prompt.

Knowmail for desktop is currently available for Microsoft Outlook 2010-16 users for Windows.
- If that’s your email client, then please visit Knowmail for Outlook for further info.
- If you’re looking for a mobile solution, visit our iOS/Android solution.
- Any other email clients/platforms, please sign up from the navigation bar to be notified of future solutions/releases.

To disconnect, go to Notebook > Connected services > Knowmail > click “disconnect”.
Please give us just a few words on why you’ve decided to leave ?. It will help improve Knowmail to all current and future users.

Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised.